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Training & Support

DCME 2026 SaaS provider training, SOPs, staff confidence, module learning and support control.

Provider 1

SOP Library

Plain-English operating procedures for dry cleaning, laundry, shoe cleaning, alterations, lockers, drivers, chemicals, POS and customer service.

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Training Intelligence Feed

Provider confidence.
Teach staff what to do, why it matters, and how to follow the DCME workflow.
Simple SOP control.
Dry cleaning, laundry, shoe cleaning, lockers, routes, POS, chemicals and customer service instructions.
Support connected.
Training gaps can become support tickets, staff refreshers or owner action points.
Training HubDashboard SOP LibraryWorkflows Module TrainingDCME systems Staff LearningSkills Support TicketsHelp desk Admin ControlCourses

Counter Intake SOP

Inspect garment, confirm customer details, record concerns, check pockets, explain risk and create ticket correctly.

Core

Factory Processing SOP

Sort by service type, check tags, match docket, follow cleaning route and record exceptions before dispatch.

Factory

Garment Evidence SOP

Take photos before accepting risky garments, note stains, trims, tears, colour loss and customer warnings.

Protection

Chemical Safety SOP

Read SDS, wear PPE, store correctly, label containers, record usage and report spills immediately.

Compliance

Driver Pickup SOP

Confirm route, scan pickup, photograph if needed, record failed pickup reason and notify customer.

Routes

Locker / Building SOP

Check QR flow, locker door, customer identity, pickup status, drop-off proof and escalation path.

Remote