1
Executive Business Truth Scorecard
Retail performance, payment truth, estimated profit lost, payment risk, account exposure, SMS reach and cross-sell opportunity.
DCME Business Truth Audit™ report outline.
The paid report is designed to show the owner what is happening, what is missing, where money may be leaking, what services should grow and what actions should happen next.
2
Performance Capabilities and Requirements
What the supplied data proves, what remains unavailable and exactly which exports or owner inputs are required.
3
Performance by Day, Week, Month and Year
Dockets, customers, revenue, payments, account work, items, overrides, deductions, invoices and commissions by period.
4
Dockets, Payments and Reconciliation
Paid, unpaid, part-paid, short-paid and overpaid dockets cross-checked against separate payment transactions.
5
Prepaid Discounts and Payment Timing
Prepaid/pay-now discount dockets identified by docket, price list, payment evidence, discount value and consistency.
6
Customer Reach and SMS Capabilities
Valid mobile reach, opt-outs, email fallback, collection audiences, lost customers and campaign readiness.
7
Service Capability, Seasonal Performance and Cross-Selling
What services are being sold, seasonal movement and customers who are not yet buying available services.
8
Accounts, Invoices Paid and Commissions
Account dockets, invoice totals, paid/part-paid/unpaid status, balances and commissions paid or owing.
9
Price List Health and Pricing Structure
Price-list rows, IDs, priced/costed/zero rows, price range, broad item families and quote-only requirements.
10
Price Overrides: Higher, Lower and Consistency
Original/list price versus actual sold price by docket, price list, item, payment position, operator and repeat consistency.
11
Cost Per Item, Deductions and Profit Lost
Known direct costs, pricing deductions, short payments, refunds, contribution reduction and payment value at risk.
12
Break-Even Inputs and Minimum Pricing Requirements
Average cost, sold value, deductions and modelled break-even where fixed costs and loaded labour are supplied.
13
7-Point Pricing, Stain and Soil Opportunities
Dark/base, light, white, linen, silk, delicate, contrast, stain, heavy soil and specialist handling opportunities.
14
Staff, Discounts and Override Behaviour
Operator signals, discount rows, override patterns, approval requirements and price consistency.
15
Ticket Timing, Production and Collection Flow
Drop-off to pickup timing, completed work, uncollected work, old-ticket risk and reminder requirements.
16
Refund, Void, Re-clean and Leakage Controls
Refunds, zero-value work, payment variances, re-clean controls and mandatory reason codes.
17
Owner Direction: Performance, Pricing and Growth
Specific 7, 30 and 90-day actions covering performance, pricing, payments, SMS, cross-selling and break-even.
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