Authority Articles™
Plain-English owner education for dry cleaning, laundry, alterations and shoe cleaning businesses.
How To Start A Dry Cleaner™
Starting a dry cleaning business is not only buying machines and opening a shop. The owner must understand rent, equipment, staff, pricing, cashflow, compliance, garments, customers and daily operating systems.
Buying A Dry Cleaning Business™
Buying a dry cleaning business requires more than looking at sales. The buyer must understand profit, lease obligations, equipment condition, staff costs, customer behaviour, compliance and hidden risks.
Understanding GST™
GST collected from customers is not profit. It is money collected on behalf of the ATO and must be separated before the owner spends the bank balance.
Understanding Profit™
Profit is not the bank balance. Profit is what remains after sales are reduced by expenses, liabilities and business obligations.
Understanding Labour Cost™
Labour cost is more than the amount paid into a staff member's bank account. Real employment cost includes gross wages, PAYG, super, training, productivity and management time.
How To Price Services™
Pricing is not guessing what the customer will accept. Pricing must cover labour, rent, utilities, chemicals, packaging, equipment, risk, time and profit.
How To Grow A Dry Cleaner™
Growth is not only advertising. A dry cleaner grows by understanding customers, repeat behaviour, local search, routes, buildings, commercial opportunities and service presentation.
How To Reduce Customer Complaints™
Customer complaints usually reduce when the business improves inspection, evidence, communication, procedure and staff training.