Cookie Policy

How we use cookies and similar technologies to improve your experience

Last Updated: March 26, 2026

This Cookie Policy explains how DCME uses cookies and similar technologies on our website and platform.

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owners.

Similar technologies include web beacons, pixels, and local storage, which perform similar functions. We use the term "cookies" in this policy to refer to all these technologies.

2. How We Use Cookies

We use cookies for various purposes, including:

  • Essential Functions: To enable core website functionality such as user authentication, account access, and security features
  • Performance & Analytics: To understand how visitors interact with our website, identify errors, and improve our services
  • Preferences: To remember your settings and preferences, such as language selection and display options
  • Security: To detect and prevent fraudulent activity and enhance the security of our platform
  • Marketing: To deliver relevant content and measure the effectiveness of our marketing campaigns

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They cannot be disabled in our systems.

  • Session management and authentication
  • Security features and fraud prevention
  • Load balancing and server routing

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

  • Google Analytics - usage statistics and visitor behavior
  • Hotjar - user experience and feedback
  • Mixpanel - product analytics

Preference Cookies

These cookies enable the website to remember choices you make to give you better functionality and personal features.

  • Language preferences
  • Dashboard layout and widget positions
  • Notification settings

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements.

  • Facebook Pixel - social media advertising
  • Google Ads - search and display advertising
  • LinkedIn Insight Tag - professional network advertising

4. Specific Cookies We Use

Cookie Name Purpose Duration Type
dcme_session Maintains user session state Session Essential
dcme_auth Authentication token 30 days Essential
dcme_preferences User preferences storage 1 year Preferences
_ga Google Analytics tracking 2 years Analytics
_gid Google Analytics session 24 hours Analytics
_fbp Facebook Pixel tracking 90 days Marketing
dcme_consent Cookie consent preference 1 year Essential

5. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use trusted third-party providers who may set cookies including:

  • Google: Analytics, reCAPTCHA, Fonts, Maps
  • Facebook/Meta: Pixel tracking for advertising
  • Stripe: Payment processing
  • Intercom: Customer messaging
  • Cloudflare: Security and performance

These third parties may use cookies, web beacons, and similar technologies to collect information about your online activities over time and across different websites.

6. Managing Your Cookie Preferences

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. You can choose to:

  • Accept all cookies
  • Be notified when a cookie is being sent
  • Reject all cookies
  • Delete existing cookies

6.2 Our Cookie Consent Tool

When you first visit our website, you will see a cookie banner allowing you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your preferences for each cookie category

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

6.3 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to be tracked. Our website respects these signals and will automatically disable non-essential cookies when this feature is enabled.

7. Impact of Disabling Cookies

If you choose to disable cookies, please note that:

  • Essential cookies cannot be disabled as they are required for the website to function
  • Some features may not work properly without cookies
  • You may need to re-enter your login information more frequently
  • Your preferences may not be saved between sessions
  • We will not be able to remember your cookie preferences

8. Cookie Duration

Cookies can remain on your device for different periods:

  • Session Cookies: These are temporary cookies that are deleted when you close your browser
  • Persistent Cookies: These remain on your device until they expire or you delete them manually. Expiration periods vary from a few hours to several years

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically to stay informed about our use of cookies.

10. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Phone: 0414 628 703
Address: 5/7 Carrington Road, Castle Hill NSW 2154, Australia

11. Related Policies

For more information about how we handle your personal data, please review our: