Customer acceptance, item inspection, care label review, customer warnings, Counter-Protect photos, ticket creation and payment workflow.

• Inspect before accepting
• Record stains, damage, loose trims and missing labels
• Explain risk in plain English before processing
• Use POS notes and photos so the business has evidence

Classification, pre-spotting, solvent or wet-clean decision, machine loading, filtration, drying and final check.

• Separate light, dark, white, black and mixed colours
• Check fragile fibres and trims before cleaning
• Do not guess on unknown stains
• Escalate specialist items before processing

Wash loads, linen, wash chemistry, temperature, contamination, drying and return standard.

• Separate by colour, soil, fibre and hygiene risk
• Control temperature, detergent and load size
• Record rewash and damage issues
• Keep commercial linen traceable

Heat, steam, pressure, tension, shape restoration, shine prevention and finishing quality.

• Match heat to fibre and finish
• Protect buttons, trims, prints and coatings
• Avoid shine on dark wool and suiting
• Return shape without stretching

Ticket matching, barcode scanning, item count, bagging, dispatch, pickup and delivery release.

• Scan or check every item
• Match order count before release
• Hold incomplete orders
• Record customer collection or delivery proof

Measurements, pinning, repair scope, approval, fitting notes, job costing and completion quality.

• Confirm exact customer request
• Write clear alteration notes
• Photograph complex repairs
• Confirm completion before customer pickup

Leather, suede, nubuck, canvas, rubber, sole condition, whitening, drying and packaging.

• Assess material and construction
• Check colour transfer and glue risk
• Avoid heat damage
• Explain limits before accepting

Staff performance, SOP compliance, customer complaints, production bottlenecks, paid reports and retraining loops.

• Review incidents weekly
• Turn mistakes into training
• Track completion and certificates
• Use reports for business decisions