SOP Training
SOP Training, modern Australian industry knowledge and provider learning under the DCME SaaS 2026 structure.
Train the role. Prove the process.
One DCME 2026 structure: learn the standard, practise the workflow, verify the result and improve from faults, complaints, rework and customer outcomes.
Role pathways
Designed for dry cleaning, laundry, alterations and shoe-cleaning operations.
Training modules
Cards now use the full screen instead of a boxed page.
Front Counter SOP & Intake
Customer acceptance and ticket creation • Care label and risk check • Stain and damage recording
Open moduleTextile & Fabric Intelligence
Natural fibres • Regenerated fibres • Synthetics and stretch
Open moduleDry Cleaning Process Control
Classification and loading • Pre-spotting and test logic • Solvent and filter discipline
Open moduleLaundry & Wet Cleaning Control
Sorting and soil classification • Temperature and chemistry • Drying and shrinkage control
Open modulePressing, Finishing & Presentation
Steam, heat and pressure control • Avoiding shine and impressions • Pleats, lapels and collars
Open moduleAssembly, Dispatch & Release
Ticket matching • Barcode and item counts • Repairs and special instructions
Open moduleAlterations & Repair Control
Measure and record • Risk and fabric weakness • Stitch and thread selection
Open moduleShoe Cleaning & Material Risk
Material identification • Leather and suede risk • Mesh and synthetics
Open moduleManagement Quality Intelligence
Training records • Complaint patterns • Repeat fault review
Open moduleKISS training loop
| Step | Meaning | Evidence |
|---|---|---|
| Learn | Read the standard in simple Australian English. | Knowledge article opened. |
| Practise | Apply it to real counter or production work. | Supervisor check or job note. |
| Verify | Confirm the outcome matched the standard. | Quality check, photo or sign-off. |
| Improve | Use faults, complaints and support tickets to update the process. | Management action or paid report. |