Front Counter SOP & Intake
SOP Training, modern Australian industry knowledge and provider learning under the DCME SaaS 2026 structure.
Front Counter SOP & Intake
Role: Front counter / management. Use this page as the live SOP training structure for the workplace.
1. Learn
Understand the standard before touching the customer item. Use simple language, customer risk notes and DCME process logic.
2. Practise
Apply the procedure under normal workplace conditions. Record uncertainty, ask the manager and never guess on high-risk work.
3. Verify
Confirm the result against the expected quality standard. Use checklists, photos, ticket notes and final release checks.
Module lessons
- Customer acceptance and ticket creation
- Care label and risk check
- Stain and damage recording
- Black, white and mixed-colour warning
- Escalation before accepting high-risk items
Workplace assessment questions
What should be checked before work starts?
Use the workplace SOP, care label, ticket notes, staff instructions and production result to answer. Paid Industry Core reports can generate a fuller assessment and improvement plan.
What are the top risks in this module?
Use the workplace SOP, care label, ticket notes, staff instructions and production result to answer. Paid Industry Core reports can generate a fuller assessment and improvement plan.
When should the staff member escalate to management?
Use the workplace SOP, care label, ticket notes, staff instructions and production result to answer. Paid Industry Core reports can generate a fuller assessment and improvement plan.
What evidence proves the standard was followed?
Use the workplace SOP, care label, ticket notes, staff instructions and production result to answer. Paid Industry Core reports can generate a fuller assessment and improvement plan.